Terms & Conditions

Minimum Order:  Yardage orders must be a minimum of 1 yard and can only be ordered in 1/2 yard increments after the first yard.

• Submit all orders through our website at www.materialworks.com or email to customerservice@materialworks.com.

 

Payment Terms:   CBD (Cash Before Delivery).

• All CBD orders must be paid prior to the fabric being pulled, cut, and shipped.
• MaterialWorks will not reserve inventory for potential orders.
• MaterialWorks does not offer Cuttings for Approval (CFA's).

 

Terms:  Not Accepted.

 

Credit Cards / Paypal:  Visa, MasterCard, American Express, and Discover credit cards are accepted, in addition to Paypal.

• All forms of payment outlined above are available to use when placing an order through our website.

 

Shipping:  In-stock orders with approved payment ship within 7 business days.

• Backorders will ship as product is back in stock.
• We reserve the right to ship items in stock and not hold items for completion.
• Requests for backorder cancellation must be in writing and confirmed.

 

Customer Service Information:

• Hours:  Monday through Friday between 8:30 am and 5:00 pm Eastern Time
• Email:  customerservice@materialworks.com

 

Damages:  Inspect product on arrival.

• Any damage claims must be filed within 3 business days of arrival.
• Images of damaged fabric(s) are required.

 

Returns:  MaterialWorks does not accept returns.

 

Cancellations:  MaterialWorks does not accept cancellations once an order is in process.