Terms & Conditions
Minimum Order: Yardage orders must be a minimum of 1 yard and can only be ordered in 1/2 yard increments after the first yard.
- Submit all orders through our website at www.materialworks.com or email to customerservice@materialworks.com.
Payment Terms: CBD (Cash Before Delivery).
- All CBD orders must be paid prior to the fabric being pulled, cut, and shipped.
- MaterialWorks will not reserve inventory for potential orders.
- MaterialWorks does not offer Cuttings for Approval (CFA's).
Terms: Not Accepted.
Credit Cards / Paypal: Visa, MasterCard, American Express, and Discover credit cards are accepted, in addition to Paypal.
- All forms of payment outlined above are available to use when placing an order through our website.
Shipping: In-stock orders with approved payment ship within 7 business days.
- Backorders will ship as product is back in stock.
- We reserve the right to ship items in stock and not hold items for completion.
- Requests for backorder cancellation must be in writing and confirmed.
Customer Service Information:
- Hours: Monday through Friday between 8:30 am and 5:00 pm Eastern Time
- Email: customerservice@materialworks.com
Damages: Inspect product on arrival.
- Any damage claims must be filed within 3 business days of arrival.
- Images of damaged fabric(s) are required.
Returns: MaterialWorks does not accept returns.
Cancellations: MaterialWorks does not accept cancellations once an order is in process.
Please complete your New Account Form for full website access to view pricing, select memos, and order yardage.
If you do not already have an account, please complete the New Account Application by clicking the button below.
In order to be considered for an account you must present an active State Resale Certificate and Business License.